Doug Council, EA — Cofounder, Decisive Tax Services
I was born and raised in Durham, North Carolina, and began my career in the construction industry, working my way up from laborer and truck driver to sales and project management. While construction was my primary work for decades, I began preparing taxes part-time in 1989 to supplement my seasonal income.
In 2013, while living in Maine, I returned to college at age 57 and earned my accounting degree. I became an Enrolled Agent in 2020, retired from construction, and shifted my focus to tax preparation and planning — turning my long-time side business into my primary career.
In 2024, I joined forces with my daughter, Jonna, and business partner, Elspeth Campbell, to form Decisive Tax Services. Together, we focus on each client’s complete tax picture — not just year-end returns — providing personalized strategies and guidance.
My philosophy, shaped by years in sales and relationship-building, is simple: treat every client as an individual, with attention, respect, and a plan that fits their unique situation.
Elspeth Campbell, EA — Cofounder, Decisive Tax Services
I believe taxes and finances shouldn’t feel overwhelming—and I love helping clients turn uncertainty into clarity.
Born in England and raised in Lafayette, California, I earned my degree from UCLA before building a diverse career in construction management and hazardous materials remediation. When the pandemic shifted the world, I followed my interest in tax work, becoming an Enrolled Agent in 2020. I launched my own consulting business in 2022 and co-founded Decisive Tax Services in 2024.
As an Enrolled Agent, I’m enrolled to represent clients before the IRS and prepare taxes. I also offer tax planning, bookkeeping, and management consulting to support clients year-round. My approach is detail-driven, organized, and focused on making the process straightforward and stress-free. Nothing is more rewarding than giving clients the confidence and peace of mind that comes from knowing their finances are in good hands.
Jonna Chappell, CTEC — Cofounder, Decisive Tax Services
After 30 years as a hairstylist, I understand the creative and financial challenges of our industry firsthand. I’m Jonna Chappell, a former stylist turned tax professional, dedicated to helping hairstylists, content creators, and entrepreneurs thrive. Drawing on my insider experience, I make tax season less stressful by ensuring you capture every deduction and avoid the costly mistakes I once made. My goal is to give you clarity, confidence, and more time to focus on your craft.
My mission is simple: to use my unique expertise to give you clarity and control over your finances. I am dedicated to helping your creative business thrive by minimizing your tax burden and maximizing your peace of mind. Together, we’ll build a solid financial foundation so you can focus on what you do best.
